2013 - 2014 Chapter Meetings

Date Topic Speaker Sponsor
June 13, 2014 HDI Steel City Summer Picnic HDI Steel City Chapter n/a
May 9, 2014 Hear the Cry of Support, UFFA! Rick Joslin, HDI n/a
April 11, 2014 How to Successfully Implement a Chat Program at Your Service Desk Greg Cowart, Bomgar Bomgar
March 14, 2014 Reviving Potential Zombies in the Workplace Kevin Smith, Duquesne University n/a
Februrary 14, 2014 Workforce Management Charles Barkey and Edward Molnar-Strejcek, UPMC n/a
January 10, 2014 How to Ramp up your Service Desk Melissa Jackman, Duquesne University n/a
December 4, 2013 Annual Awards Ceremony and Holiday Party
Presentation Awards Program
HDI Steel City Bomgar, ProTech, Cherwell, LANtek, ServiceNow, B&V Staffing, Robert Half Technology
November 8, 2013 Best Practices for Managing IT Service Management Improvement Projects Tom Reinsel, Maryville Technologies Maryville Technologies
October 11, 2013 Service Management Best Practices Rick Joslin, HDI n/a
October 1-3, 2013 Knowledge Management Foundations: KCS Principles Training Course Rick Joslin, HDI HDI Training Course
September 24, 2013 HDI Power of Quality Tour Malcolm Fry HDI and Partnering Sponsors