2010 - 2011 Chapter Meetings

Date Topic Speaker Sponsor
June 10, 2011 HDI Steel City @ PNC Park Hosted by Steel City Bomgar, Numara
May 13, 2011 The Importance of a Comprehensive Change and Release Lifecycle Process (BMC Software)
Managing Organizational Change During Service Transition (HP)
Andrew Harsch, BMC Software
Denise Heinle, HP
BMC Software
April 18, 2011 Computer Forensics: Tales from the Trenches Jason Rhykerd, Reclamere, Inc., Security Professional n/a
March 11, 2011 Motivating and Rewarding Your Team
Steel City 20th Birthday Celebration
Jacque Rowden, Orrick, Herrington, and Sutcliffe n/a
February 11, 2011 Triage of IT Incidents - Is this the Emergency Department? David A. Hileman, UPMC n/a
January 14, 2011 Service Level Management: Putting the SERVICE back into ITSM
SLA Example
Matthew Neigh, Cherwell Software n/a
December 1, 2010 9th Annual HDI Steel City Awards Ceremony and Holiday Party
Go the Extra Mile: Building a Service Oriented Business Culture
Hosted by Steel City
Presentation by Jeff Nunz, Robert Half Technology
November 16, 2010 Creating and Delivering IT Education Programs that Work! John Kleist III, ITpreneurs n/a
October 13, 2010 Allegheny County 911 Communication Center Tour Rob McCafferty, 911 Communications Coordinator n/a
September 10, 2010 It's an Incident, Dr. Watson Rick Joslin, HDI n/a