2012 - 2013 Chapter Meetings

Date Topic Speaker Sponsor
June 7, 2013 Steel City Riverboat Cruise Hosted by Steel City n/a
May 10, 2013 Vertical Networking Event on Service & Support Trends Rick Joslin, HDI n/a
April 12, 2013 The Service Desk from the CIO's Perspective Larry Trenga, EDMC
Joanne Peca, Penn State
Tom Dugas, Carnegie Mellon University
Fruition Partners
April 3-5, 2013 HDI Support Center Manager Training Course HDI Instructor HDI Training Course
March 8, 2013 Cracking the Code on Software Asset Management Jason Riddle, Protiviti Protiviti
February 8, 2013 The Latest Practices in Effective Problem Management Jack Probst, Pink Elephant n/a
January 11, 2013 SCRUM Agile Framework Jaque Rowden n/a
December 5, 2012 11th Annual HDI Steel City Awards Ceremony and Holiday Party Hosted by Steel City ProTech Professional Technical Services, BMC Software, B&V Staffing, LANtek
November 9, 2012 Best Practices for Remote Support Mike Sell, Bomgar Bomgar
October 12, 2012 Be a Great Leader! Member Appreciation Day! Melissa Jackman, Duquesne University n/a
September 21, 2012 HDI Power of Metrics Tour Malcolm Fry HDI and Partnering Sponsors