Resources

HDI Steel City Bylaws
The HDI Steel City Bylaws outline the rules enacted by the Steel City chapter to provide a framework for its operation and management.

HDI Membership
HDI offers various levels of membership to help you achieve those goals. Designed to help you become the technical service and support professional you were meant to be, HDI membership also provides you with plenty of opportunities to network, engage, and have a blast along the way!

Webcasts
HDI's content-rich, live webcasts, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness.

HDI Course Catalog
Every role in the support center can benefit from HDI certification and training. From frontline help desk analysts to desktop support professionals, support center directors and everyone between, HDI certification indicates in-depth knowledge of best practices and industry standards. Built upon globally recognized industry standards developed by an international committee of industry experts and practitioners, HDI training helps support center organizations improve efficiency, increase service quality, and encourage professional development.

Are you interested in attending a training class right here in Pittsburgh? If so, please email us to let us know, we might just be able to make it happen!

When you attend any public HDI training class (even if it is not in Pittsburgh), please help the HDI Steel City chapter by using the code ATPIT when registering. Each time the code is used, our chapter will receive money which will be used to put on quality programs throughout the year.

HDI Connect
Check out HDI Connect, where you can stay up to date with featured blogs, visit the Buyers Guide, and review research Briefs. Have a question or a problem? HDI Connect is the perfect way to reach out to your peers for feedback.

Buyers Guide
Whether you're researching a way to update or replace an existing system, or looking for a completely new solution to streamline your support operations, HDI has compiled a comprehensive list of solutions to assist you. The Buyer's Guide features a list of products divided into categories to match your work environment. If you find any products that are of interest, there's a quick and easy way for you to contact a real solution provider, interested in offering you the best information, suggestions, and solutions suited to your needs. You can also see product ratings that come directly from your peers.

Research Briefs
HDI collects data on hot topics in the technical service and support industry. Quick surveys result in insightful research briefs that provide our community with timely, pertinent information that they can discuss with their peers, share with executives, and use to make research-based business decisions.