Nominate Now for HDI Awards!

Is there an outstanding support analyst or desktop support technician in your organization that you feel is deserving of recognition for their commitment, dedication, and service to your customers? Here's your opportunity to see them recognized for their efforts.

Click here to learn more about the nomination requirements and to submit your nominations for the HDI Analyst of the Year and HDI Desktop Support Technician of the Year awards! The deadline to nominate is October 31, 2016.

Upcoming Chapter Meetings and Events

September Chapter Meeting
Managing Multi-Channel Support to Improve the Customer Experience
Date: September 9, 2016
Time: 11:30am - 3:00pm
Location: 1225 Washington Pike #200, Bridgeville, PA 15017

Managing Multi-Channel Support
by Brian Cochenour, New Horizons - Senior Technical Instructor

The Help Desk serves as the front line for every company’s IT systems and services. With so many options to contact support and so many different specialties to manage each one, simply keeping systems up and running can be a full-time task. Brian will explore the options that help desks have to manage these challenges and get their customers back up and running as quickly and painlessly as possible.

Improving Customer Interactions
by Joe McGrogan, Plantronics - Director of Contact Center Solutions

"Why Customer Experience? Why Now?" We've entered the age of the customer — an era where a focus on customers matters more than any other strategic imperative. Companies are waking up to the fact that customers' perceptions have a profound impact on business metrics ranging from brand equity and customer loyalty to increased revenue and cost savings. For firms to succeed, customer experience professionals need to understand the business case for redefining, implementing, and orchestrating the customer experience ecosystem.

Click here for more information and to register!

2015 Circle of Excellence Presidents Circle

HDI Steel City has been recognized as an HDI Circle of Excellence President's Circle Chapter for 2015. The Circle of Excellence is designed to recognize the chapters who are not only meeting the minimum standards for an HDI local chapter, but are following the best practices which ensure value is being provided to the membership. The President's Circle is the highest level of recognition which is achieved through a survey to the membership which confirms the local chapter provides good programming and value. Thank you to our membership, officers, and sponsors for your commitment to our chapter!